• You are here:
  • Returns




Customer Comments
  •  Exchange of faulty item "Many Thanks for your very quick and efficient service with my faulty boots. The whole process was very easy and effective so many thanks. The boots have arrived today and I am very pleased with your service- I will certainly recommend you to others. Thanks again" 


  •  Le Chameau Berry Zip Fleece and Scarf "My order arrived safely on Wednesday of this week; thank you so much for your wonderful service." 



Making Returns

1. Normally you must arrange and pay for the return of products to us.  However, sometimes we can arrange to collect the products from you, but the cost of this will be charged to you and will be deducted from any refund to you.

2. If you wish to request a collection by our courier, please telephone us on 01249 783530.  The fee for this service is usually £9.95 including VAT.  This service is  only available from mainland UK addresses excluding Highlands and Islands.

3. If you send the parcel from a Post Office we suggest the best value services are either Royal Mail 1st or 2nd Class Post with extra compensation if required OR  Parcelforce Express 48 depending on the size and weight of the package.. The return address is :-

Bestboots Ltd
Coates Farm
SN14 7NS

4. When returning items to us you are strongly recommended to obtain proof of posting and insurance.  We cannot accept  responsibility for parcels lost in transit.

5. Once we receive your returns we can refund your account (less carriage) or we can replace the item with an alternative size or model. We will charge our normal rates for carriage for any replacement item(s).

6. If an item is returned due to a fault under warranty, we may consider refunding the carriage paid up to a maximum amount not exceeding £9.95 depending on the circumstances.  We will not be responsible for any additional cost if you choose to return an item by a more expensive service than is necessary.


Currency Advice:

Please note that all transactions are processed in Pounds Sterling GBP. The price shown in an alternative currency is for indication only and is intended to be used simply as a helpful guide.