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Exchange of faulty item "Many Thanks for your very quick and efficient service with my faulty boots. The whole process was very easy and effective so many thanks. The boots have arrived today and I am very pleased with your service- I will certainly recommend you to others. Thanks again"
KD
Le Chameau Vierzonord Extreme Boots with Extra Insoles "By God, you Brits put us Americans to SHAME in the customer service department. DO keep this up. Ripping good pair of wellies...For all intents and purposes, they're armor-plated bedroom slippers! Some four days ago, I found myself sitting in obscenely cold slush...
CE
Delivery
VAT (Value added Tax)
Value added tax is charged on all orders delivered within the EU, including the United Kingdom. VAT is not charged on orders delivered to destinations outside the EU, such as the USA and Canada. The shopping cart will calculate VAT, where applicable, once you have entered the delivery destination.
Shipping / Delivery Charges
We keep our charges as low as possible. We ship worldwide. Our shopping cart will calculate the shipping charge based on the packaged weight of the items and the delivery destination. You will be able to review this charge before committing to an order.
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Some examples of our Shipping Charges |
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Destination |
Range of Shipping Charges depending on weight, speed of delivery and destination |
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UK |
£2.95 to £6.95 |
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Highlands & Islands |
£2.95 to £12.95 |
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Channel Islands |
£3.95 to £11.95 |
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Republic of Ireland, Belgium, Netherlands, Luxembourg, France, Germany & Denmark |
£8.95 to £21.95 |
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Rest of Europe |
£8.95 upwards |
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USA & Canada |
£8.95 to £46.95 |
| Rest of World | £8.95 upwards |
Shipping / Delivery
We hold a large stock and we aim to process your order within one working day of receipt.
UK
UK orders weighing over 2kg (all full height boots and some heavier short boots for example) are despatched by courier 24Hr signed for service (next working day). The exceptions are Northern Ireland, Isle of Man, Isles of Scilly and the more remote parts of Scotland when Royal Mail may be used if a courier service is too expensive. Upgrades to a courier service for these categories may be available for a surcharge on request. Lighter items are sent by Royal Mail and will be delivered by your postman. Most items will require a signature on delivery.
UK Saturday delivery
Customers who require Saturday delivery are requested to telephone us, please, with their order on 01249 783530.
EC / Europe
Orders weighing over 2kg will be delivered by a signed for parcel service taking 2-5 working days depending on destination country. Lighter items will be sent through the mail. All items will require a signature on delivery.
USA / Canada
Orders weighing over 2kg will be delivered by an International signed for parcel service, taking 3-5 working days. Lighter items will be sent through the mail. All items will require a signature on delivery.
Rest of the World
Orders weighing over 2kg will be delivered by an International parcel service, taking 5-7 working days. Lighter items will be sent through the mail. All items will require a signature on delivery.
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