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Privacy Policy


Bestboots Limited ("we", "our" or "Bestboots") is committed to protecting and respecting your privacy including when you visit our website (the/our "Website"). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998 or any replacement legislation including the EU General Data Protection Regulation (together, the “Data Protection Legislation”), the data controller is Bestboots Ltd of Coates Farm, Nettleton, Chippenham, Wiltshire SN14 7NS, United Kingdom.

By visiting and/or accessing services on our Website, you acknowledge and where required you consent to the collection, use and transfer of your information as set out in this privacy policy.

This privacy policy covers:

  1. The information that we collect from you
  2. The information that we receive from other people
  3. Our use of your information
  4. How we share your information
  5. Our security and data retention measures, and any transfers we make outside of the EEA
  6. Your rights in respect of your information and third party websites
  7. Accessing and updating your information
  8. Cookies
  9. Changes to our privacy policy
  10. Our contact information


When you visit or otherwise use our Website we may collect and process the following data about you:

  1. details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
  2. information that you provide by filling in forms on the Website. This includes information provided at the time of registering to use the "My Account" section of the Website, contact forms or requesting further information.
  3. details of transactions you carry out through the Website.
  4. if you contact us, we will keep a record of that correspondence.

Some of this information is collected and processed so that the contract with you can be performed, some for the purpose of legal compliance and some for the purposes of our legitimate business interests (subject to your rights), namely to analyse the use of our Website and services in order to continually improve our business and services.


Sometimes we work with third parties who may collect personal information from you and pass it on to us. Where this is the case the third party is responsible for obtaining the relevant consents from you to ensure you are happy with the ways in which your personal data will be used.


We will use your personal information to (a) ensure that the content of the Website is presented in the most effective manner for you and for your computer; (b) carry out our obligations arising from any contracts entered into between you and us; (c) to allow you to participate in interactive features of our services, when you choose to do so; and (d) to notify you about changes to our products or services

Where you have consented at the time we collected your data or where we otherwise have a right to do so, we may use your information to let you know about our products and services that may be of interest to you and/or inform you about important changes or developments to our services, by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

If you change your mind about us using your data in the ways described in this policy, please let us know by contacting us using the details set out in section 9 below. You may also opt out of receiving marketing from us by following the instructions outlined in the relevant communication.


We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the terms of any agreement; or to protect the rights, property, or safety of Bestboots, its employees or others.


We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will only keep your information for as long as we reasonably require and, in any event, only for as long as Data Protection Legislation allows.

Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

The information that we collect from you may also be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you are acknowledging this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy and the Data Protection Legislation. This means that we will only transfer your information to third parties that (a) are in countries that have been confirmed by the European Commission to provide adequate protection to personal information; or (b) have agreed to provide all protections to your personal information as set out in the Data Protection Legislation.


Should you have any queries or complaints in relation to how we use your information, please contact us via the details set out at section 9 below. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner's Office regarding such issues.

Our Website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their related policies. Please check these policies before you submit any personal information via these websites.


You have the right to see the information we hold about you and to ask us to: (a) make any changes to ensure that any information we hold about you is accurate and up to date; (b) erase or stop processing any information we hold about you where there is no longer a legal ground for us to hold it; or (c) transfer any information we hold about you to a specified third party. If you wish to request details of the personal information held by us you should write to us at Bestboots Ltd of Coates Farm, Nettleton, Chippenham, Wiltshire SN14 7NS, United Kingdom or email us at [email protected] If any information held by us is incorrect please let us know and it will then be changed.


Cookies are small encrypted text files that are sent to your browser from the websites you visit, and are stored on your device.

We use cookies to better understand how users are navigating to and through our site and to provide you with useful additional functionality. We are currently operating an 'implied consent' policy which means that we assume you are happy with this usage. If you do not wish us to store cookies on your device, then please visit this link: which will give you detailed instructions on how to disable and delete cookies in your browser settings. Please note however that if you disable cookies completely, you will not be able to use the shopping cart functionality of our site.

We use the following types of cookies on the website:

Session cookies
These are temporary cookies that remain until you leave our web site or close the browser window. We use these to carry information such as the contents of your shopping cart across pages of our web site and in some cases, to prevent data from needing to be re-entered into forms. We will also set some cookies to remember your selections about the number of products you wish to view at a time, and the order in which your product choices are presented.

Analytic cookies
We additionally make use of analytical cookies through Google Analytics. These cookies help us compile anonymous statistics that allow us to understand how visitors are using our web site, which pages are being visited, and help us improve it and its content. These cookies do not identify visitors personally. The list of cookies Google Analytics will set on your device can be viewed at

Google offers an opt-out tool available at which allows you to opt out of all their Analytics tracking for all web sites as an add-on to most popular browsers.

To read more about cookies, what they mean, what they can be used for and why we have made this statement, please visit We may amend this policy in line with future changes in legislation or best practice.


Bestboots may amend this privacy policy at any time without notice. By continuing to use our Website, communicate with us, or otherwise provide us with your personal details, you agree to the updated privacy policy. If you do not agree to any changes that we make, you should not use or access (or continue to use or access) our Website and/or our services. Any changes to our privacy policy will be posted on the Website and, where appropriate, notified to you by e-mail.


Questions, comments and requests for further information regarding this privacy policy should be addressed to us at Bestboots Ltd of Coates Farm, Nettleton, Chippenham, Wiltshire SN14 7NS, United Kingdom; or call our customer services team on 01249 783530. Alternatively you can contact us by email at [email protected]

LAST UPDATED: 22.05.18

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